1. Introduction

At ClickHome, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our platform. By accessing or using ClickHome, you consent to the data practices described in this Policy.

2. Information We Collect

We collect data in the following categories:

a. Personal Information

• Full name
• Email address
• Phone number
• Password
• Role (Tenant, Landlord, Agent)

b. Property and Listing Data

• Property descriptions, images, location, pricing
• User-generated content and uploads

c. Usage and Technical Data

• IP address, device type, browser type
• Page activity and actions performed
• Cookies, analytics, and log data

d. Communication Data

• Messages, support requests, inquiries

3. How We Use Your Information

We use your data to:

• Provide and improve platform functionality
• Verify users and enable property listings
• Facilitate communication between users
• Personalize recommendations (including AI features)
• Send updates, alerts, and promotions (with consent)
• Ensure security and prevent fraud

4. Legal Basis for Processing (NDPR/GDPR)

• Consent (e.g., marketing)
• Contractual necessity
• Legal obligations
• Legitimate interests (analytics, service improvement)

5. How We Share Your Data

We do not sell personal information. We may share limited data with:

• Service providers (hosting, email, analytics)
• Legal authorities when required
• Payment processors and integration partners

6. Data Retention

We retain data only as long as necessary. Inactive accounts may be deleted after 24 months. Listing data may remain for reporting unless removed by request.

7. Cookies & Tracking Technologies

We use cookies to improve the user experience. Types include:

• Essential cookies – platform functionality
• Analytics cookies – usage insights
• Preference cookies – store user settings

8. Your Rights (NDPR/GDPR)

You may request to:

• Access your data
• Correct or delete data
• Withdraw consent
• Object to processing
• Request data portability

Contact: privacy@clickhomeafrica.com

9. Data Security

We use encryption, firewalls, and secure storage. While we take strong measures, no system is 100% risk-free.

10. Third-Party Links

We are not responsible for the privacy practices of third-party sites linked from ClickHome.

11. AI & Automated Processing

ClickHome uses AI to assist with recommendations, scoring, and automated descriptions. AI outputs are advisory, and users may request human review.

12. Children’s Privacy

ClickHome is not intended for users under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use after updates constitutes acceptance.

14. Contact Us

📧 Email: privacy@clickhomeafrica.com

🌐 Website: https://www.useclickhome.com